• Boutiqna shoppers have 14 days to make an exchange, starting from the date of delivery.
• Items should be in good condition, unused and with the original tag. Defective items should be reported within 24 hours of receiving the product.

• To initiate a return and refund process contact customerservice@boutiqna.com.
• Returns and refunds are within 14 days of receiving the item.
• Items should be in good condition, unused and with the original tag or the refund will be rejected.
• Refunds are not applicable for payment through Cash on delivery (COD), you will receive a coupon code of the same amount for an unlimited time.

• To arrange a pickup for a refund or return contact customerservice@boutiqna.com
• The first pickup will be free, the secound pickup will be subjected to a 20 AED fee ,which will be deducted from your amount. If you refuse the pickup or do not respond to the courier the new pickup will be treated as a secound pickup.
• Refunds will be made on the orginal mode of payment for more information browse the Refund Policy
• To exchange your item, arrange a pickup by contacting customerservice@boutiqna.com. We will then refund the item amount through the orginal mode of payment. You then will have to reorder it again through the website.

⦁ To initiate a return contact customerservice@boutiqna.com for the steps.
⦁ For returns outside the United Arab Emirates, contact your local or preferred postal service of choice.
⦁ Adress the return to:- United Arab Emirates, Dubai, Postaplus (Speedex) Umm Ramool, Boutiqna-PNP.
⦁ You will have to cover postal charges yourself so make sure you mark your package as returned goods to avoid any additional charges.
⦁ Ask your courier for proof of shipment or tracking ID so you can have proof you sent the item.
⦁ Once we receive the item the refund will be on the original mode of payment.

In the UAE

• Delivery is free for orders above 150 AED, orders below this amount will be subjected to a 10 AED shipping fee.
• Delivery time takes 1-2 working days from order placement.
• The shipping agent will call the customer two times before delivering the items, if we couldn’t reach you by the second try, the item will be returned back to the warehouse, you will receive an email and then are required to arrange another delivery.

International

• Shipping fee varies according to your country
• Delivery time takes 3-7 working days from order placement
• The shipping agent will call the customer two times before delivering the items, if we couldn’t reach you by the second try, the item will be returned back to the warehouse, you will receive an email and then are required to arrange another delivery.

• We have the following payment methods
  • Cash on delivery in GCC countries and Jordan only.
  • Credit card (Via Telr)